My son tried to use the Air Vac machine to add air to my tires. He put the money in the machine, but it did not work.
He told the owner of 7 Eleven who happened to be in the store that the machine did not work. The owner replied he did not own the Air Vac machine, and that there was nothing he could do.
While I waited in the car, I called the Air Vac company using the 1 800 number posted on the side of the machine. I left a voice mail (since their office is closed on Saturday) to request that they send someone to service this machine so people wouldn't lose their money, even if it is only $1.00.
I then went inside the store to ask the owner why couldn't he do anything; the machine is on his property; people to patronize 7 Eleven to buy gas, and put air in their tires. He claims they have a contract with Air Vac, but Air Vac doesn't leave money to pay peoplewhen the machine doesn't work. He also said that if he gave money to everyone who complained, he would lose money and that he's trying to make money. He also claimed this was his first time hearing that the machine did not work.
Can you (Patch) or someone in the community explain whose responsibility it is in these situations? Do people just drive off figuring it's only $1.00? Those dollors add up at least for the Air Vac company.